Cancellation and No Show Policy
We will do our best not to cancel or re-arrange your appointment and to run on time. We really appreciate you doing the same.
We understand that sometimes you may have to cancel an appointment.Please give us 48 hours' notice, otherwise a cancellation fee of 50% of the cost of your service or treatment will be charged. We will take your payment details at the time of booking an appointment with us.
It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation fee. If you need to cancel, please give us a call. Please do NOT contact us on Social Media or text.
Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm:
The Service or treatment you have booked.
The Salon and business name, location and contact details
The total price of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
The time and date of the appointment.
A deposit of 25% of the cost of your service or treatment will be changed if you:
Missed your last appointment with us; or a new client
If you are booking online
If you are booking for an appointment lasting more than two hours, such as colour.
The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service you have received. The deposit will be fully refunded if you cancel, as long as you give it at least 48 hours notice. If you give us less than 48 hours notice but we are able to fill the appointment we will either refund the deposit or put it towards the cost of your next appointment. The deposit will be fully refunded if a service or treatment is unsuitable for your or cannot provide for any reason.
In case of a late cancellation or no-show, we will keep the amount of the advance payment. That genuinely reflects the loss we have suffered as a result of the late cancellation or no-show.
If we are able to fill your slot, we will only keep an amount of the advanced payment which covers or cost in finding a new client.
KEEPING TO TIME
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service of treatment.